[trx_sc_title title_style=”default” title_align=”center” title=”Our Support Policy”]
To get a pre-purchase advice, you may post in the theme’s forum.
To get a response more promptly, you are recommended to use our Ticket-system.
We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
Please note! We do not provide support, if you do not have the purchase code.
Item support does not include:
Customization and installation.
Support for third party software and plugins.
[trx_sc_title title_style=”default” title_align=”center” title=”How to use our Support System”]
In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
Enter your purchase key and register in the system.
To avoid a confusion, please use your own ThemeForest login in Support System.
Fill out the ticket form.
[trx_sc_title title_style=”default” title_align=”center” title=”How to find a purchase key”]
Open the “downloads” tab in your account.
Find our theme in the list of products.
Click “download” button, and in the drop-down menu select “license certificate & purchase code”.
[trx_sc_title title_style=”default” title_align=”center” title=”Recommended Hosting” description=”AncoraThemes offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.”]
By continuing to browse the site you are agreeing to our use of cookies.
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.AcceptRead More
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Cookie strettamente necessari
I cookie strettamente necessari dovrebbero essere sempre attivati per poter salvare le tue preferenze per le impostazioni dei cookie.
Se disabiliti questo cookie, non saremo in grado di salvare le tue preferenze. Ciò significa che ogni volta che visiti questo sito web dovrai abilitare o disabilitare nuovamente i cookie.